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Posted : Sunday, November 12, 2023 02:01 PM
Title:
Operations Manager
Department:
Operations
Reports to:
Assistant General Manager
Subordinates:
Line Level Associates and Department Heads
FLSA Status:
Non-Exempt
SUMMARY: The purpose of an Operations Manager is to support executing the day-to-day s operations of the hotel, and assisting the Assistant General Manager in supervising the guest relations, reservation management, food and beverage restaurant operation activities, front desk, housekeeping in accordance with hotel policies and procedures.
Strives to continually improve guest and employee satisfaction and maximize the financial performance in all areas of the hotel operations, keeping with the direction of the management team in efforts to uphold the culture of McNeill Hotel Company.
ESSENTIAL DUTIES AND RESPONSIBILITES: Opens and closes the Food and Beverage department / Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Assists servers and hosts on the floor during meal periods and high demand times.
Runs and reviews critical information contained in room operations reports.
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
Ensures employees receive on-going training to understand guest expectations.
Assists in ensuring that the team has the capabilities to meet expectations.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times proactively meeting the needs of the team operationally Understands the functions of the Food and Beverage, Laundry, and Housekeeping Understands employee positions well enough to perform duties in employees' absence.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies, uniforms and name tags.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Communicates performance expectations employees in accordance with job descriptions for each position.
Handles employee questions and concerns.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assist in supervising same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Assists in performing required annual Quality audit with AGM & GD.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels of hotel operations; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Other duties as assigned by the AGM / GM QUALIFICATIONS: Education/Experience: High School Diploma or GED equivale Must have previous management experience including general knowledge of personnel management, guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Skills: Teamwork oriented Have a stable work history Be well-organized and have strong client follow-up Be competitive, self-motivated and a self-starter.
Exhibit exceptional written and verbal communication skills Have fully functional computer skills including experience with Word, Excel and PowerPoint.
Innate sense of urgency Ability to read, write, and speak the English language Working Conditions: Will be required to work nights, weekends and holidays Will be required to work in a fast-paced environment Will be exposed to cleaning agents and chemicals Brand: Hyatt Place Address: 200 Broadway Avenue Normal, IL - 61761 Property Description: Hyatt Place - Bloomington-Normal Property Number: PIAZN
Strives to continually improve guest and employee satisfaction and maximize the financial performance in all areas of the hotel operations, keeping with the direction of the management team in efforts to uphold the culture of McNeill Hotel Company.
ESSENTIAL DUTIES AND RESPONSIBILITES: Opens and closes the Food and Beverage department / Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Assists servers and hosts on the floor during meal periods and high demand times.
Runs and reviews critical information contained in room operations reports.
Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
Ensures employees receive on-going training to understand guest expectations.
Assists in ensuring that the team has the capabilities to meet expectations.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times proactively meeting the needs of the team operationally Understands the functions of the Food and Beverage, Laundry, and Housekeeping Understands employee positions well enough to perform duties in employees' absence.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies, uniforms and name tags.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Communicates performance expectations employees in accordance with job descriptions for each position.
Handles employee questions and concerns.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assist in supervising same day selling procedures to maximize room revenue and property occupancy.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Assists in performing required annual Quality audit with AGM & GD.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels of hotel operations; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Other duties as assigned by the AGM / GM QUALIFICATIONS: Education/Experience: High School Diploma or GED equivale Must have previous management experience including general knowledge of personnel management, guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Skills: Teamwork oriented Have a stable work history Be well-organized and have strong client follow-up Be competitive, self-motivated and a self-starter.
Exhibit exceptional written and verbal communication skills Have fully functional computer skills including experience with Word, Excel and PowerPoint.
Innate sense of urgency Ability to read, write, and speak the English language Working Conditions: Will be required to work nights, weekends and holidays Will be required to work in a fast-paced environment Will be exposed to cleaning agents and chemicals Brand: Hyatt Place Address: 200 Broadway Avenue Normal, IL - 61761 Property Description: Hyatt Place - Bloomington-Normal Property Number: PIAZN
• Phone : NA
• Location : Normal, IL
• Post ID: 9110395810
