Subrogation Program Leader (UM)

Afni is hiring a Subrogation Program Leader that is a middle level management position with primary responsibilities for working with floor level leadership in order to meet the organizational and revenue goals of the Subrogation business, with accountability in said goal attainment.
The Subrogation Program Leader ensures adherence to project guidelines, updates and implementations; watches for trends in Quality or other issues which may need to be addressed; serves as the primary liaison for the distribution of project specific information; handles client scorecard and complaints or inquiries from clients, and is the primary resource for coaches in providing for their development and assistance.
*Position is hybrid based out of Bloomington, IL.
and will require weekly onsite presence.
* What you will be doing: Works with Senior management to strategize Subrogation goal attainment.
Educates, monitors and coaches team of collectors, skip tracers and transfer agents to execute and achieve Afni's performance objectives and individual/team goal attainment.
Assists in the coordinating and monitoring of the daily work flow to ensure all operational functions are performed in an efficient and timely basis in order meet quality and performance standards.
Assists in the maintenance, compilation, and delivery of performance reviews for individual project team members.
Monitors client goals through the client and Afni scorecard.
Tracks and proposes solutions such as training for Quality or other presenting issues.
Answers client questions and requests for information Collaborates with Instructors to coordinate on-going training.
Requirements: What you will need: A High School diploma or GED and two to five years relevant experience is preferred.
Previous supervisory experience of at least 2 years is required.
Strong organizational and time management skills are required.
Concise and clear oral and written communication skills are preferred.
Leadership and motivational skills are preferred.
Proficient in computers and related applications are preferred.
Ability to work well within a group as well as on your own.