Afni is hiring a Virtual Auto Insurance Subrogation Team Manager who is responsible for leading a team of Insurance Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results.
*Position is virtual*
What you will be doing:
Supervisory responsibilities include overseeing a team of Specialists, preparation of score cards, work map audits, enforcement of department / company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
Handles escalated calls / situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
Mentor team of specialists, answering daily emails and questions from the floor.
Requirements:
What you will need:
Five years of relevant Subrogation and /or Insurance experience is required.
Associate degree preferred.
Previous supervisory experience strongly preferred.
Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
Demonstrated solid negotiation skills are required.
Excellent verbal, written and organizational skills are required.
Proficiency with Microsoft office applications and windows systems are preferred.
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