At PATH Inc.
, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and the communities we serve.
PATH Inc.
is proud to be an equal opportunity workplace and is an affirmative action employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs, without regard to race, sex or gender identity, mental or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, HIV status, veteran status, or parental (or pregnancy) status.
POSITION IS PHYSICALLY LOCATED IN BLOOMINGTON, IL.
THIS IS NOT A REMOTE OPPORTUNITY.
.
Shift times are (currently): M-F 8:30am-4:30pm.
This schedule is subject to change per the needs of the 211 call center.
Position is full-time and an exempt supervisory role, meaning overtime can be a possibility without additional compensation.
Training will be over the first 2-4 weeks during regular business hours (M-F 8:30am-4:30pm)
Summary of essential job functions:
Assist with updating the 211 call center information.
Responsible for call center specialist management and scheduling in conjunction with 211 management.
Responsible for the agencies we answer for scheduling and on-call information in conjunction with 211 management.
Assist call center specialists with using database platform and checking for accuracy (call log reviews).
Assist with monitoring visits for call center specialists, including providing regular feedback for quality assurance purposes.
Ensure that follow-ups are being completed in a timely manner
Provide supervision and support to volunteers/staff in the caller center, ensuring that calls are properly handled.
Provide 211 texting services and assist in training/supervising on texting software.
Provide back-up and support to the call center including answering phone lines when needed.
Assist with the volunteer training program as needed.
Perform Consumer Satisfaction surveys.
Any additional assigned responsibilities as needed to ensure the success of our organization.
The ideal candidate will meet the following criteria:
4-year degree in human services or related field, or comparable combination of education and/or work-related experience.
Strong time management skills.
Previous supervisory experience.
Previous 211 call center experience.
Agrees to obtain CRS designation after 1st year
Agrees to obtain I&R Coach Supervisor Certification
*The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Type: Full-time
Pay: $45,000.
00 per year
Benefits:
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Evening shift
COVID-19 considerations:
PATH Inc.
follows all CDC guidelines.
ALL staff must be vaccinated.
Ability to commute/relocate:
Bloomington, IL: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Work Location: In person
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