Flex Manager (Bloomington)

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle.
Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Flex Manager is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests, as well as taking on a leadership role in the club while the Club Manager is off.
This role is full-time and will consist of working weekends and evenings.
Additionally, this role is accompanied by a curated development path for fast tracked advancement within the organization.
Why Planet Fitness? Each of our employees receive: * Complimentary Black Card Membership * Company Facilitated Training * Advancement Opportunities * Rewards and Recognition Programs Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service.
* Oversee Planet Fitness staff on a shift-by-shift basis while the Club Manager is out of the club.
* Handle all front desk related activities including: * Answer phones in a friendly manner and assist callers with a variety of questions.
* Check members into the system.
* New member sign-up.
* Take prospective members on tours.
* Facilitate needed updates to member’s accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements * Prior management/leadership experience is required.
* Customer service background is preferred.
* Full-time evening and weekend availability is required.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude! * Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.
Physical Demands * Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
* Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits * Potential of up to three raises per year * Excellent career advancement opportunities * Insurance benefits for full time staff * 401k benefits based upon eligibility Job Type: Full-time Pay: $15.
50 - $19.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance People with a criminal record are encouraged to apply Experience: * Management: 1 year (Preferred) Ability to Relocate: * Bloomington, IL 61701: Relocate before starting work (Required) Work Location: In person