Technology Service Delivery Lead

Technology Service Delivery Lead Job Number: 240100 Primary Location: US-IL-Bloomington Other Locations: US-GA-Alpharetta, US-MN-Minneapolis As a Technology Service Delivery Lead, you will lead the day-to-day operations of the vendor application development teams for Life/Health and Personal Lines business areas, work with the teams to plan project deadlines, ensure timely delivery, and provide excellent support for the business partners.
You will collaborate with other support areas, Solution Delivery, and business partners to achieve department objectives.
You will have an opportunity to implement process efficiencies and improvements to meet and exceed project objectives.
This position offers a hybrid work schedule and can be based out of our corporate offices in Bloomington, IL, Alpharetta, GA, or Minneapolis, MN.
How does a Technology Service Delivery Lead make an impact? Serve as primary conduit between vendor(s) and internal stakeholders to ensure business needs are addressed while driving operational improvements.
Collaborate with other COUNTRY Technology (e.
g.
Engineering, Security, etc.
) and business areas, assisting in resolving issues escalated from vendor teams to the satisfaction of the business area.
Prioritize the work for vendor team(s) between defects, enhancements, and other support work.
Provide insight into the efficiency and quality of the vendor teams which may include measuring and monitoring vendor performance to drive continuous improvement.
Work with vendor team on Change & Release management activities to ensure flawless implementations.
Do you have what we're looking for? Excellent organization and communication skills.
Experience with managing vendors, including onshore and offshore.
Ability to both work independently and on teams.
Ability to lead development and support activities.
Experience in Life/Health or Personal Lines products.
Typically requires 7 years of relevant experience or a combination of related experience, education and training.
This position is part of a job family.
Placement will be determined by skills and qualifications of the candidate.
Why work with us? Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services.
We build relationships and work together to create a stronger, more secure future for our clients and our communities.
We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle.
You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.
You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community.
COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment.
Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.
Come join our team at COUNTRY today! COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.