Customer Service Rep

Position Overview: This is a Customer Service Rep position, so we are guessing you get the jist of it.
You are helping our customers daily on the phone, email and in person get whatever marketing, signs or print they are looking for when they come to us.
We need someone who is not afraid to step out and try new things, be a little uncomfortable and be a zealot when it comes to making our customers happy.
Your Run-of-the-Mill Basic Responsibilities: Greet customers Answer incoming calls and emails Handle routine questions and requests by customers Light production with copiers and binding equipment Estimate and quote projects for customers Hours 8am to 5pm Monday through Friday with some limited overtime The Important Stuff You Must Have: You must be nice to the people who are our customers and those that you work with even when they don't deserve it.
Be a good communicator - in person, on the phone and able to compose an email that doesn't look like a 3rd grader wrote it.
Have a basic tech aptitude with computers and internety type stuff.
Like to work and work while at work (a post to Instagram won't kill anyone as long as you get your work done).
Must be able to be on your feet all day and lift up to 30 lbs like most humans.
Be a multi-tasking Ninja.
We do a lot in a short amount of time.
This is no place for the proactively challenged.
Basic math is a must, but yes you can use a calculator.
Must be willing to jump in and figure things out on your own.
No hand holding here.
You must be a life-long learner to work here.
Lots to learn and it's always changing.
Big Pluses If You Have: Any kind of graphic design or past print experience.
Social Media management A background in the sign industry Software experience with the Adobe Creative Suite or Microsoft Office.
About Us: We have been in business in central Illinois for over 45 years now, so we aren't going anywhere.
We have led the way in our franchise and have a ton of nifty awards and trophies to prove it.
We do a lot of really cool projects that I bet would surprise you for some of the area’s biggest companies.
Check us out on facebook, flickr and our webpage.
We bet you'll be surprised at what we can do.
This franchise is independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.