Bloomington, Illinois
Customer Service
Regular Full Time
36413
Job Description
Overview
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.
Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture.
We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Responsibilities
The Health Customer Service Assistant position in Life/Health New Business & Service is an in-office essential role in Bloomington, IL.
Key responsibilities of this role include the following:
Handling of application and policy print, assembly, and imaging
Applies process guidelines to service existing policies
Responsible for working directly with agency and business partners in completing work assignments
Has a working knowledge of Microsoft Office suite of products
Performs work within HIPAA guidelines demonstrating quality and integrity
Additional Information:
Hours: 8:00 am - 4:15 pm, Monday-Friday
May be required to assist functional areas during peak production periods, high call volume, or to meet deadlines
Incumbency: New team members are not eligible for promotional opportunities until after 6 months of service, and 12 months of service for lateral opportunities
Note: This position requires you to report in person to a State Farm facility in Bloomington, IL 5 days a week.
Qualifications
Our Health Customer Service Assistants demonstrate the following skills in their day-to-day work:
Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
Maintains and updates policyholder records through attention to detail (e.
g.
, change of address, change in policy coverage, etc.
)
Communicates clearly and professionally through remarkable customer service skills
Handles multiple computer applications (i.
e.
, Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
Thrives on accountability to your team, your work and your schedule!
Desired Competencies:
Accountability
Adaptability
Resourcefulness
Teamwork
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