Member Services Associate - IAA Credit Union

Member Services Associate - IAA Credit Union Job Number: 230567 Primary Location: US-IL-Bloomington The Member Services Associate at the IAA Credit Union opens accounts for members, resolves issues and professionally handles ongoing member needs.
Performs a variety of transactional services while providing members with a high degree of customer service and accuracy.
Responds to member requests and provides information by phone, email or in person.
Promotes and cross-sells a full range of credit union products and services.
This position is based out of our corporate office in Bloomington, IL five days per week.
How does a Member Services Associate make an impact? Greets and welcomes members and visitors to the credit union in a courteous, professional and timely manner.
Provides prompt, accurate and efficient service in the processing of transactions.
Opens new accounts and services existing accounts.
Sets up new account files and provides members with all necessary information for membership.
Promotes and cross-sells a wide variety of credit union products and services based on member needs.
Establishes and assists with safe deposit boxes, U.
S.
savings bonds and share certificates.
Maintains checking account supplies, including ordering checks, as assigned.
Serves as back up to call center representatives as needed.
Do you have what we’re looking for? Thorough understanding of banking products.
Ability to apply, communicate and follow written procedures.
Ability to recognize cross-selling opportunities and make recommendations.
Familiarity with credit reports and other tools used to underwrite new accounts.
Regularly works varied daytime hours and every third Saturday with occasional overtime.
Occasional lifting of up to 20 pounds (e.
g.
, safety deposit boxes).
This is an intermediate level support role, which typically requires 1+ years of teller/new accounts experience.
Why work with us? We are an affiliate organization of the Illinois Farm Bureau and serve the financial needs of members and employees of the Illinois Farm Bureau and its affiliates.
Illinois Farm Bureau planted roots in 1916 and is one of the largest Farm Bureau organizations in the United States.
Illinois Farm Bureau is a voice for Illinois farmers, farm families, and anyone involved in food and agriculture.
That covers a lot of ground.
Illinois Farm Bureau represents members in Springfield, IL and Washington D.
C.
When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day.
You truly make a difference.
You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer.
Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment.
Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.
Come join our team at Illinois Farm Bureau today! Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position.