Illinois State Credit Union is an organization where we are proud to say, “It’s My Credit Union”.
Here at the credit union, we believe in MAGIC.
That means that member experience is everything! We add value to our member’s lives, grow from our mistakes, improve every day, and care for our members like family.
All our employees play a crucial part of delivering MAGIC to our members no matter if the position is member facing or is behind the scenes.
Illinois State Credit Union currently has an exciting behind the scenes member service opportunity for someone that believes in MAGIC.
We are seeking a Member Service Representative-Call Center to join our team! This individual will provide prompt, efficient, accurate, and courteous service to members across all platforms.
They will actively cross-sell credit union products and services.
Day to day they will assist members with account transfers, payments, balance history, transaction history, check orders, updating personal contact information, statement changes/delivery method, skip-a-pay, fee refunds, and any account questions.
*The core: * Evaluates member and potential member needs by asking appropriate questions and listening carefully, Identifies and suggests all cross-serve opportunities of Illinois State Credit Union products/services that will meet the member's financial needs, handle a high volume of phone calls using a friendly speaking voice with appropriate pace and tone, help member across all electronic forms, follow up with members regarding the status of their accounts, resolving any issues that members may have, account inquires and other transactions while maintaining our high standards of member service, be able to work in branch as well.
*Financial Transactions*: Perform member transactions according to our Bill of Rights.
Provide information and account maintenance as requested.
Ensure member privacy.
Keep teller cash drawer in balance.
*Member Education: *Utilize knowledge of credit union products and services to educate and improve member relationships.
Accomplish personal monthly/weekly referrals goals.
*Member Service:* Respond to member questions via phone, email, or in-person in an efficient, friendly, and accurate manner.
Create MAGIC with every interaction and provide the best member service.
Help resolve member account discrepancies and complaints with critical thinking and problem-solving.
Use tools and knowledge to help with problem resolution.
*Teamwork: *Keep a professional, courteous, and helpful attitude with fellow employees, management, and members.
Create a work environment that is built on inclusiveness, welcoming others’ suggestions, and points of view.
This is a Full-Time position.
Although some type of educational background in a financial field would be helpful, it is not a requirement of the position.
The above description reflects the details considered necessary to describe the job's principal functions and should not be construed as a detailed description of all the work requirements that may be performed in the position.
Illinois State Credit Union is committed to equal opportunity for all employees and applicants.
This position will be filled at the appropriate level based on previous experience and qualifications.
Job Type: Full-time
Pay: From $15.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Supplemental pay types:
* Commission pay
Ability to commute/relocate:
* Bloomington, IL: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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