Guest Service Agent - $18/hr

Small Town Hospitality owns and operates nine unique lodging properties in Canada & the USA.
We are looking to hire a qualified Hotel Guest Service Agent.
This person will have the option to work from our Atlanta, IL head office or from a home office and will answer calls to assist guests and complete reservations for all nine properties throughout the night (calls are routed to a central line).
The position pay starts at $18.
00/hour.
The position hours are full-time or part-time, flexible.
*Shifts would be from 8:00am - 4:00pm or 4:00pm - Midnight.
* Traits & skills required to be successful in this role: - Well-spoken and ability to communicate effectively.
- Ability to use computers, type quickly and learn hotel reservations program.
- Ability to "smile" through the phone when speaking with guests.
- Ability to handle multiple calls at a time and remain calm and professional.
- Ability to patiently answer questions and be a positive resource to guests.
- Willingness to confidently present lodging properties and secure bookings from each call.
- Previous hotel or bookkeeping experience is preferred.
- Ability to work very independently but with the support of the office manager and property ownership.
- Ability to complete general bookkeeping tasks such as accounts payable, posting invoice payments, payroll etc.
---- If you have a passion for customer service, are very organized and think you can make a positive impact on guests (over the phone/email), please reach out.
We look forward to hearing from you! We are looking for someone to start ASAP - training will be provided.
Thank you.
Job Types: Full-time, Part-time Pay: From $18.
00 per hour Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Weekends as needed Work setting: * In-person Experience: * Front desk: 1 year (Preferred) * Hotel: 1 year (Preferred) Language: * English (Required) Shift availability: * Day Shift (Required) * Night Shift (Required) Ability to Relocate: * Atlanta, IL: Relocate before starting work (Required) Work Location: In person