Small Town Hospitality owns and operates nine unique lodging properties - one located in Ontario, one in Manitoba, one in Saskatchewan, three in Minnesota, one in Illinois, one in Nebraska and one in Wisconsin.
We are looking to add a Hotel Guest Service Assistant based from our Atlanta, IL location.
This person will primarily answer calls to assist guests and complete reservations for all nine properties (calls are routed to a central line).
The position pay starts at $17.
00/hour and shifts run from 4:00PM to midnight with some day shifts depending on coverage.
Traits & Skills required to be successful in this role:
- Well-spoken and ability to communicate effectively.
- Ability to use computers, type quickly and learn hotel reservations program.
- Ability to "smile" through the phone when speaking with guests.
- Ability to handle multiple calls at a time and remain calm and professional.
- Ability to patiently answer questions and be a positive resource to guests.
- Willingness to confidently present lodging properties and secure bookings from each call.
- Previous hotel experience is preferred.
- Ability to work very independently but with the support of the office manager and property ownership.
- Ability to complete general administrative tasks.
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If you have a passion for customer service, are very organized and think you can make a positive impact on guests (over the phone/email), please reach out.
We look forward to hearing from you! We are looking for someone to start ASAP - training will be provided.
Thank you.
Job Type: Full-time
Salary: From $17.
00 per hour
Benefits:
* Flexible schedule
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Night shift
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Reception: 1 year (Preferred)
Ability to Relocate:
* Atlanta, IL: Relocate before starting work (Required)
Work Location: In person
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