Attention, Customer Service Representatives / Dispatchers / Receptionists! We’re looking for a detailed-obsessed, professional with a great attitude and ridiculously high work ethic.
If you possess a positive attitude and a friendly voice on the phone, please apply today to join our TEAM!
* Must be able to multi-task with attention to detail in a fast-paced environment
* Excellent customer service skills
* Ability to dispatch calls
* Ability to deal with conflict
* Keeping track of contractors’ schedule for completion of work orders
* Ability to prioritize between emergency/ non-emergency
* Common sense a MUST
* Positive friendly demeanor with all customers
* Can do attitude
* Go over and above
* Ability to handle customer collection calls.
* Maintain accurate records
* Keep on top of all current and upcoming work orders, installations and exchanges of equipment
* Follow up – communication
* Must be able to exercise independent judgement, solve problems on your own, and make sound decisions
* Must have great organizational and time management skills, with strong initiative and an enthusiastic attention to detail and accuracy.
* Must be extremely proactive, motivated and performance driven individual
* Deliver a professional first impression to customer with an upbeat, friendly tone
* Communicate with empathy for customers and contractors experiencing difficulties
* E-mail correspondence with customer and contractors promptly with kindness
* Prioritize calls, e-mails, and work orders
* Teachable, open to constructive feedback, training and improvement opportunities
* Must be able to maintain highest level of confidentiality
* Must be able to be professional, reliable, take ownership over your role and responsibilities, and someone the team can rely on
* Love helping people get the issues resolved in a timely manner
* Can work independently and as a team
* Superior oral and written communication
* Experience in an office environment
* Ability to paper and electronically file
* Proficient with Microsoft Office and Outlook email
* Proficient in Quickbooks a plus
* Have a friendly interoffice personality
* Upbeat and self-motivated (No Eeyore’s Apply)
* Ability to work 8am to 5pm Monday through Friday
* Pay range will be dependent on experience
Job Type: Full-time
Pay: $16.
00 - $22.
00 per hour
Benefits:
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 3 years (Preferred)
* Microsoft Office: 3 years (Preferred)
* QuickBooks: 3 years (Preferred)
* Office Assistant: 3 years (Preferred)
* Customer Relations: 3 years (Preferred)
* Sales: 3 years (Preferred)
Work Location: In person
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