CSR - Customer Service Representative

Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is a full-time position with opportunities for growth and advancement.
Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide accurate and timely information to customers regarding products, services, and promotions - Upsell additional products or services to customers when appropriate - Analyze customer needs and recommend the best solutions - Process orders, returns, and exchanges accurately in our system - Perform data entry tasks to update customer information and maintain records - Resolve customer complaints or issues in a professional and efficient manner - Maintain a high level of phone etiquette and professionalism at all times Skills: - Strong customer service skills with the ability to handle challenging situations calmly and effectively - Excellent verbal and written communication skills in English (Bilingual in Spanish is a plus) - Experience in outbound calling or sales is preferred - Proficient in analyzing customer needs and providing appropriate solutions - Accurate data entry skills with attention to detail - Ability to multitask and prioritize tasks in a fast-paced environment - Knowledge of phone etiquette and professional communication techniques - Multilingual abilities are a plus Join our team of dedicated professionals who are committed to delivering exceptional customer service.
We offer competitive pay, comprehensive benefits, and opportunities for career growth.
Apply now to become a valued member of our Customer Service team! Job Types: Full-time, Part-time Pay: $14.
00 - $18.
00 per hour Expected hours: 30 per week Benefits: * 401(k) * Flexible schedule Experience level: * No experience needed Shift: * Day shift * Evening shift * Night shift Weekly day range: * Every weekend * Monday to Friday * Rotating weekends Work setting: * In-person Ability to Relocate: * Normal, IL 61761: Relocate before starting work (Required) Work Location: In person