Product Support Specialist

Martin Tractor, Inc.
is a family owned and operated 4th generation John Deere Dealership.
Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.
Over the last 95 years our company has grown and Martin Tractor, Inc.
currently has 13 locations across Central and Western Illinois.
Martin Tractor Inc.
has a unique culture, we have a small-town feel with all the benefits of a larger corporation.
Product Support Specialist provides technical support and solutions to the customer and the Martin Tractor, Inc.
team in the areas of Integrated Solutions, Sales, Parts and Service.
The position delivers additional dealership value by providing technical support, machine optimization and increased operations center utilization through training and direct customer support.
In addition, this position provides support to Martin Tractor, Inc.
location facilities to ensure consistent site quality and representation to its customers.
ESSENTIAL FUNCTIONS In-Season: Coordinate with Regional Sales Manager and Salesman to help perform customer machine start-ups and optimization (+all purchases).
Engage with local parts/service manager for any workflow or customer support needs.
Coordinate and lead product demonstrations.
RTK tower repairs or maintenance as needed.
Tier 1 Customer Support – via phone < 10 minutes Machine optimization, hardware & software support Tier 2 Customer Support – via in person at machine (billable) Machine optimization, hardware & software support > 10 Minutes Coordinate & collaborate with service manager to open work order.
Collaborate and coordinate with Connected Support Specialist.
Support phone calls > 10 minutes Off-Season: Engage with customers to grow operations center utilization.
Grow customer(s) on depth & breadth passes.
Grow highly engaged organizations with operations center.
Lead internal & customer training of product technologies and optimization.
Recommends order options codes to sales team.
Promotes and sells value added programs & total team account management: Aftermarket Initiatives Sales department Initiatives SMART packages RTK tower repairs or maintenance as needed.
Assist lot maintenance & lot displays.
EXPERIENCE, EDUCATION, SKILLS AND KNOWLEDGE 2 Year college degree in an agricultural/mechanical field preferred.
Uses all sales methods properly and in the proper timing.
Strong communicator with the ability to influence others.
Excellent customer service philosophy.
Critical thinker in solving problems.
Have a broad knowledge of agriculture equipment, not only John Deere products, but all makes and models.
Must have a good driving record and insurable on company vehicle.
PHYSICAL CHARACTERISTICS Ability to work flexible hours and able to travel.
Must be able to stand and walk for long periods of time along with sitting, climbing, bending, reaching pushing, pulling, leaning, and twisting, driving.
Most duties performed in varying temperature and climates due to working outside on location and in the service department.
Must have good balance and lift to 50 lbs.
and have mobility for an outdoor field environment.
Martin Tractor Inc.
and its dedicated employees are trusted partners, delivering and supporting premium products and personalized solutions to agriculture, consumer, and commercial customers to ensure long-term success.
We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees, Our goal is to employ hard working employees who are seeking a rewarding career.
We take pride in providing generous benefits to our employees and their families.
We offer 401K and Roth retirement plans with company paid Safe Harbor employer retirement contributions.
Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.
Membership opportunities to Deere Employees Credit Union.
The following are for Full-time employees only: Competitive Medical, Dental, and Vision benefits.
Free doctor online consultations.
Access to the V.
I.
P.
network of physicians, outpatient facilities, and other services No cost to employees for procedures who are on PPO medical plan.
Company-paid basic life insurance.
Free Will, Living Wills, POA, and free Employee Assistance Program.
Supplemental life, Short term, and Long-term disability.
Start earning generous PTO time as soon as you start working.
We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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