Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company.
Leader Automotive is AutoCanada's first footprint into the U.
S.
market, and we currently have 10 dealerships consisting of 23 different franchises and approximately 800 employees.
We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois.
We are searching for talented individuals as we begin a new and exciting legacy in the U.
S.
market.
Currently, we are searching for several Business Development Center Representatives to join our business development team at our Auto Mall located in Normal, IL.
In this centralized setting, you will be supporting more than one of our retail automotive dealerships in the Central Illinois area.
We are looking for an eager and high-energy individual who has a passion for quality customer service.
We offer a competitive wage and an excellent benefits package.
Benefits
Health, Dental & Vision Insurance
BCBS Health & Wellness Discounts/Programs
Life Insurance
401(k)
Paid time off / Vacation
Growth / Advancement Opportunities
Employee Vehicle Purchase Policy
Above Average Industry Pay
Publicly traded organization/stability
Employee referral bonuses
Responsibilities
Handle incoming phone calls
Responsible for upcoming Events
Administer target emails, campaigns, and newsletters
Handle lease returns and renewals
Handle leads and appointment setting
Conduct parts and service retention marketing
Conduct internal CSI calls and emails
Resolve and manage dealer's reputation issues
Turnover deals that involve internet customers
Provide updated marketing pricing data to management and other staff members
Set appointments for prospective and current customers to meet with a member of the sales or service team
Manage a high volume of customer inquiries through phone, email, text/chat per sales and service
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/canceled customers
Ensure Customer Satisfaction
Product knowledge/function is critical with all the different vehicles daily
Maintaining daily contact target/appointment target
Must be able to contribute to a positive team environment
Qualifications
Successful Customer Care Representatives MUST have excellent telephone skills.
Self- Motivated and Energetic
You, as the Representative, must have the ability to build rapport with the customer instantly.
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections to set the appointment.
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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