Client Service Associate I

About Us: We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
We’d be thrilled to receive applications from exceptional individuals like yourself.
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team.
Join a family of diverse minds, united by a relentless pursuit of excellence.
As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.
Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
Responsibilities: The Branch Client Service Associate I is accountable for delivering high quality and efficient service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support.
This role reports directly into either the Branch Client Service Management Manager or the Branch Client Service Supervisor.
The Branch Client Service Associate I contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Supporting the business priorities of Production team members and the Client Service function.
Adhering to efficiency/productivity and process standards such as data and documents requirements, timelines, tool usage, etc.
Assists with the Branch's overall workflow processes.
Creates documents, certificates, etc.
using appropriate systems and resources, which may include communications, forms, certificates, reports, etc.
Qualifications: Required: High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
Preferred: Associate's degree, professional certification, or equivalent training and experience preferred.
Previous experience managing client relationships.
Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
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Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.