Dispatcher/Customer Service Representative

*Who We Are * We keep on growing because we only hire the best, and our customers love us for it.
We’ve been at this a long time (since 1976) here in central Illinois.
You’ve probably seen our trucks and our ads.
What you don’t know is what it’s like to be a part of a team like this.
How much we’re focused on raising the bar in our industry.
How much you feel appreciated when you don’t cut corners.
How much we inspire ongoing training and education.
How much you can earn when you truly are the best.
People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
*Primary Purpose & Function:* Dispatcher is accountable for scheduling management through the implementation of procedures, systems, policies, and precise/effective communications that result in customer and technician satisfaction.
*Areas of Responsibilities:* With any growing company, the areas of responsibilities continually change.
Therefore, the following is not intended to provide a complete list of responsibilities, but rather to identify the major areas of responsibilities.
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* Management of customer contact regarding the schedule * Management of minimal technician contact for scheduling issues * Management of sub-contractors regarding the schedule * Distribution of work based on defined criteria and procedures * Coordination with secondary dispatchers * Reporting new policies and procedures to secondary dispatchers * Reporting to the Service Manager any issue, procedure, or system in need of improvement * Communication with other employees and managers who have critical links of interaction with the lead dispatcher's area of responsibilities Job Types: Part-time, Full-time Pay: $15.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift Education: * High school or equivalent (Preferred) Experience: * Dispatching: 1 year (Preferred) * Customer Service: 1 year (Preferred) Work Location: In person