Front Desk Security Associates serve as the first point of contact for customers entering the retail space or calling on the phone.
As the first face to greet our customers, the Front Desk Security Associates create intentional customer experiences by being enthusiastic, personable, and welcoming.
They guide the customers through their check-in process, verify their age and identity, and answer any questions either in person or via phone.
Responsibilities
Welcome all customers and facilitate a seamless check-in process
Verify customer age and identification card status
Explain the facility's procedures and policies to customers
Manage the flow of the lobby and customer queue to ensure all customers are helped in a timely manner
Answer, screen, and forward incoming phone calls and provide general information regarding visiting the store, purchasing product, and location/store hours
Manage the visitor’s log
Ensure compliance by adhering to company policies and best practices
Complete downtime duties such as cleaning, organizing, and special projects
Operate with integrity and honesty
Ensure the safety and satisfaction of all customers and staff
Assist in other departments within the facility
Work as a team player and contribute to a positive working environment
All other duties as assigned by supervisor
Education, Training, and Certifications
High School Diploma or GED required
Experience with cannabis specific software a plus
Must complete all trainings provided by management
Must complete yearly training requirements, including Responsible Vendor Training and other courses provided by High Haven.
Skills and Experience
1 year of receptionist, administrative, customer service, security and/or hospitality experience
Proficient with computers and technology, including Microsoft 365 programming and POS systems
Ability to communicate clearly and concisely, both verbally and in writing
Significant attention to detail
Considerable organizational skills
Fundamental operational skills in fast-paced and customer service environments
Critical thinking and problem-solving skills
Capable of multitasking during high traffic times
Physical Requirements
Must be at least 21 years of age
Must be able to sit, stand, or walk for long periods of time
Ability to lift up to 50 lbs
Schedule and Availability
Regular Hours: Shifts for this position are available during the day, afternoon and evening, including weekends and some holidays.
Additional Hours: additional hours may be requested in the event of staff shortages or special events
Other Employment Information
Employment at High Haven is contingent upon passing a background check and obtaining a Dispensary Agent Badge from the Illinois Department of Financial and Professional Regulation (IDFPR).
This is a mandatory requirement.
Note: IDFPR will not issue a badge to anyone with a felony or violent crime conviction.
They also will not issue a badge to an employee with outstanding tax or child support obligations.
About High Haven
High Haven is a safe space for cannabis consumers to connect with the plant and a first-in-class place to work.
We are committed to creating a culture where trust, respect, and compassion are the top priorities.
High Haven doesn’t just exist to produce and sell cannabis.
We also partner with local businesses to promote entertainment, such as concerts, sporting events, and festivals.
We are creating a better place to work, live, and play by delivering the best customer and employee experiences possible.
NOTE: The above job description is not intended to be all-inclusive.
Additional duties and responsibilities may be assigned by a supervisor.
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