Call Center Rep.

Gailey Eye Clinic is looking for a highly motivated and detail-oriented staff member for our Call Center team.
The ideal candidate will have prior experience in offering exceptional customer service, preferably in a medical office setting.
Our team provides our patients with the care and support they need to make their experience with Gailey Eye Clinic exceptional.
What you will do in this role: Assist patients over the phone in scheduling and confirming patient diagnostic appointments, exams or medical consultations by talking with the patient and utilizing patient the medical record for appointment recall/diagnosis.
Collects insurance and demographic data as required with accuracy and speed.
Verifies insurance eligibility for vision and medical plans using online resources and software.
This includes verifying product eligibility (glasses, contacts, etc).
Goes through the check-in and check-out process with the patient, advising them of any copays, deductibles, or out of pocket expenses that may be due at the time of service as well as works closely with patient accounts to aid in billing questions and payments.
Works multiple reports and spreadsheets in Microsoft Word and Excel for rescheduling and monitoring patient appointments to maximize doctor schedules.
Submits patient insurance claims correctly for payment processing.
Provides support and cross trains in other departments, including but not limited to medical records and patient accounts.
Skills required: Experience in customer service environment.
Excellent communication and analytical skills.
Able to work independently & effectively in a team environment.
Can work in a stressful environment while continuing to be friendly and welcoming to both customers and co-workers.
Equal Opportunity Employer