IT Specialist

Duties WHAT IS THE TAXPAYER SERVICESDIVISION? A description of the business units can be found at: https://www.
jobs.
irs.
gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education, Correspondence Production Services Central, Technical Support The following are the duties of this position at the full working level.
Planning and carrying out difficult IT assignments, developing new methods, approaches and procedures.
Providing advice and guidance to other organization employees on a wide range and variety of complex IT issues.
Interpreting policies, standards, and guidelines.
Evaluating and recommending the adoption of new or enhanced approaches to delivering IT services.
Testing and optimizing the functionality of systems, networks, and data.
Identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems and networks.
This position has career progression.
If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses.
For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.
Requirements Conditions of Employment Must be a U.
S.
Citizen or National and provide proof of U.
S.
Citizenship.
(Birth certificate showing birth in the U.
S; Unexpired U.
S.
Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.
S.
Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification.
Refer to "Get Your Tax Record" at https://www.
irs.
gov/(https://www.
irs.
gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions.
If you are not in compliance, you will be determined unsuitable for employment with IRS.
Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.
S.
These documents must be unexpired original or certified copies.
The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.
In accordance with 5 U.
S.
Code § 9202(c) and 5 C.
F.
R § 920.
201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.
Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.
gov.
To learn more, please visit our page at: Treasury.
gov/fairchanceact.
QUALIFICATION REQUIREMENTS: BASIC REQUIREMENTS GS-5 AND All GRADES: Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.
Qualifications Federal experience is not required.
The experience may have been gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement: **See requirements for BASIC REQUIREMENTS for all grades** GS-7 LEVEL: To be eligible for this position at this grade level, you must meet one of the following requirements.
SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service.
Specialized experience for this position must have been in an IT field or work where the primary concern was the subject matter of the IT application.
The assignments must have shown completion of the following, or the equivalent: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.
OR EDUCATION: 1 full academic year of graduate education at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management.
OR in one or more of the fields identified above and required the development or adaption of applications, systems or networks.
OR Superior Academic Achievement may be met by having a bachelor's degree, with one of the following: A GPA of 2.
95 or higher on a 4.
0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.
45 or higher on a 4.
0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
Note: Grade point averages should be rounded to one decimal point.
For example, 2.
95 is rounded to 3.
0, and 2.
94 is rounded to 2.
9.
If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society.
OR COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-9 LEVEL: To be eligible for this position at this grade level, you must meet one of the following: SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service.
Specialized experience for this position includes: Experience in an IT field or work where the primary concern was the subject matter of the IT application.
The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project.
OR EDUCATION: A master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, statistics, operations research, engineering or technology management.
OR A master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree in one or more of the fields identified above that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks.
OR COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-11 LEVEL: To be eligible for this position at this grade level, you must meet one of the following: SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service.
Specialized experience for this position includes: Experience that demonstrated an accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques.
For example, assignments would show experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development.
Must have been in an IT field or work where the primary concern was the subject matter of the IT application.
The assignments must have shown completion of the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; adaptation of guidelines or precedents to the needs of the assignment.
OR EDUCATION: You may substitute education for specialized experience as follows: a Ph.
D.
or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.
D.
OR equivalent doctoral degree in computer science, information science, information systems management, mathematics, statistics, operations research, engineering or technology management; OR equivalent doctoral degree in one or more of the fields identified above that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks.
OR COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-12 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service.
SPECIALIZED EXPERIENCE: Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled.
This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design.
This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent.
An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.
S.
Department of Education.
For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
It is your responsibility to provide such evidence when applying.
Click here for Foreign Education Credentialing instructions.
Additional information Subject to a 1-year probationary period (unless already completed).
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
We may select from this announcement or any other source to fill one or more vacancies.
Additional jobs may be filled.
The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed.
The range will be adjusted for selected duty location.
General Schedule locality pay tables may be found under Salaries & Wages.
This is a bargaining unit position.
Tour of Duty: Day shift, Monday-Friday 8:00am-4:30pm Alternative work schedule, staggered work hours or telework may be available.
Relocation expenses - no Telework Eligible Positions: Telework eligible positions do not guarantee telework.
Employees must meet and sustain IRS telework eligibility requirements (e.
g.
, reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program.
Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.
As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents.
Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Information Resources Strategy and Planning Information Systems/Network Security Oral and Written Communication Project Management Teamwork Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order.
We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed.
Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher).
Remaining preference eligibles are placed above non-preference eligibles within their assigned category.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT C to be rated as "well qualified" to receive special selection priority.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages.
If including Federal service experience, you MUST provide the pay plan, series, and grade, i.
e.
, GS-0301-09.
If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content.
If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15.
Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability).
Refer to FedsHireVets for additional information on veterans' preference.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply The following instructions outline our application process.
You must complete this application process and submit any required documents by 11:59 p.
m.
Eastern Time (ET) on 05/09/2024 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:00 a.
m.
- 4:00 p.
m.
ET, Monday - Friday).
If applying online poses a hardship, please contact us by noon ET on 05/09/2024.
To preview the Application Questionnaire, please click the following link: https://apply.
usastaffing.
gov/ViewQuestionnaire/12392942 To begin the application process, click the "Apply Online" button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
(To submit supporting documents, import documents from USAJOBS to the appropriate document types.
If the document you need was not imported from USAJOBS, you may upload it directly into this application.
To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 05/09/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.
usajobs.
gov/Account/Login .
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit: https://www.
usajobs.
gov/Help/how-to/application/status/.
Agency contact information (ERC) Employee Resource Center Phone 866-743-5748 Email KCJobs@irs.
gov Website https://irsgov.
sharepoint.
com/sites/EmployeeResources/SitePages/ERC-Help-Desk.
aspx Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US Next steps Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.
jobs.
irs.
gov/midcareer/reasonable-accommodation.
html.
We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email.
You are responsible for checking status updates and notifications in USAJOBS.
Hard copy notifications will not be sent to you.
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status.
" For a more detailed update of your application status, you may click on "more information.
" Please notify us if your contact information changes after the closing date of the announcement.
If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents The following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages.
If including Federal service experience, you MUST provide the pay plan, series, and grade, i.
e.
, GS-0301-09.
If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content.
If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15.
Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability).
Refer to FedsHireVets for additional information on veterans' preference.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
Help This job is open to Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency Open to U.
S.
Citizens/Nationals